Aquarae is responsible for the shipping of goods to your doorstep. Upon receipt, please make sure the package is in good order.

All orders will be shipped with insurance.

All orders above €50.00 are eligible for free shipping within the EU.

Shipping

The buyer has the right to return purchased products at a full refund within 30 days after purchase.

The following conditions apply:

• The buyer is responsible for the acceptance of the delivery; if a received package is damaged, the package should not be accepted. Acceptance implies the package(s) were delivered in good order.

• The returned goods must be complete (including accessories, instructions, etc.)

• The goods must be returned in their original packaging.

• Damaged goods cannot be returned. If the goods are damaged upon arrival, please report this as soon as possible by sending a message to service@aquarae.com. Please include all relevant details.

• The transport costs associated with returning the goods must be paid by the customer, we recommend insuring the returned goods for an amount corresponding to the purchase price.

• Returned items which are not in a new or unused condition will not be credited to your account or refunded. This does not affect your right to return faulty items text here...

Returns

We are here to help you with any questions related to our services or product that you may have. Our online chat service is available 24/7. And of course, in addition we are available via email via service@aquarae.com or WhatsApp (see: footer).

Support

Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your personal data is handled securely and transparently. When you visit our website, we may collect and process certain data, such as your IP address, browsing behavior, and any information you provide through forms or orders. This data is used to improve our services, process purchases, and communicate with you.

We do not sell or share your personal data with third parties, except as required to fulfill orders (e.g., payment processors, shipping providers) or comply with legal obligations. You have the right to access, correct, or request the deletion of your data at any time. For more details on how we protect your information, please review our full Privacy Policy.

Privacy

Company Details

Aquarae offers the following products and services:

• Water Purification Systems

• Hydrogen Water Enrichment Products

The activities for Aquarae are part of the registered limited company Xanturo Consulting Kft. and is registered under number 14-09-319625 (Chamber Of Commerce register Hungary).